.png "Fall Event · September 17-18 · Hilton Garden Inn Toronto Airport WestMississauga 1870 Matheson Blvd, Mississauga, Ontario, L4W 0B3, Canada (2)")
2-Day In-Person Workshop
Windward’s Masterclass training sessions are designed to deliver practical, in-person learning via hands-on instruction from product experts, practical insights from experienced users, and knowledge sharing from industry peers.
Offered four times a year, alternating between U.S. and Canadian locations, sessions are individually crafted based on customer feedback. This session is hosted at a convenient location just a stone’s throw from Toronto’s Lester Pearson International Airport.
Q3 Workshop Focus
✔ Improve Customer Experience & Retention
✔ Streamline Inventory Management
Whether you're a business owner, operations lead, system administrator, or sales manager, this training is tailored to help you maximize your investment in Windward Software. Discover hidden features, sharpen your workflows, and leave with actionable insights you can implement right away.
Registration is $1499 per person. Ask your account manager about group bundle options. Discounted hotel rates are offered until August 31 under the Windward Software room block.
Limited to 30 seats - book now before they are gone!
As supply chains continuously shift and pricing volatility becomes the new normal, businesses like yours are feeling the pressure to maintain profitability without sacrificing customer service. In this in-person workshop, exclusively for Windward System Five users, we’ll walk you through the tools, techniques, and best practices to help you stay in control—starting with accurate cost pricing.
Day 1 - September 17
Mastering the Customer Journey
🕐 8:30 AM – 12:00 PM
Kickstart the day with a full breakfast buffet, followed by hands-on strategy sessions:
- CRM in Action – Maximize your CRM to build loyalty and track engagement
- Demand-Driven Decisions – When to use Special Orders vs. Back Orders
- Coffee break
- Strategic Ordering – From Purchase Order to Profitable Receiving
- Flawless Fulfillment – Perfecting deliveries and final steps
Midday Break
Enjoy a full hot and cold buffet while networking with fellow participants.
Leadership Roundtable: Behind the Scenes
🕜 1:00 PM – 2:00 PM
- Exclusive R&D Insights – What’s next for the product
- Open Q&A – Your questions, answered by the experts
Inventory Intelligence
🕑 2:30 PM – 4:30 PM
- Root Cause Analysis – Tackling inventory adjustments
- Costing Clarity – From Receiving to Supplier Billing
- Reconciliation Mastery – Balancing with confidence
Day 2 - September 18
Optimizing Operations
🕘 8:00 AM – 12:00 PM
Kickstart the day with a full breakfast buffet, followed by hands-on strategy sessions:
- Pricing & Data Load – Adjust pricing and streamline updates
- Live System Five Sidekick demonstration
- Coffee break
- Windward Intelligence - Take custom reports to the next level
Midday Break
Enjoy a full hot and cold buffet while networking with fellow participants.
OPTIONAL: Still have questions?
🕑 1:00 PM – 3:00 PM
If your travel arrangements permit, Windward Presenters will be available to answer your specific questions as we wrap up the event.
